stubhub unable to fulfill

I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). Very disappointed! Ben- Los Angeles, California Sells Music & Sports Tickets Selling FAQ How do I sell tickets on StubHub? Employee cannot physically perform job. This is irreparable damage. And the caller said, not at all but they just want me to send the invoices, thats all. After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. None of these are valid grounds for you to cancel your StubHub sale. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. Replacement tickets of equal or better value to those purchased. They insist the calls are all recorded. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). Ask the Community However, fees are exorbitant and not well disclosed. I dont understand why they would allow you to sell the tickets twice. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. This very issue happened to me. You guys are the shit, see you all on the road. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. But I am going to dispute this to the fullest extent. Stalked for a long time. Your boss's inability to be organized is not your problem! Click the 'List Tickets' button. 1. This thread, which was posted to Reddit's r/antiwork . The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? BBB Business Profiles may not be reproduced for sales or promotional purposes. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Have never paid anywhere close to face value for baseball tickets. I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. ', A monetary refund of up to the full purchase price of your tickets. Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. It protects you as a buyer in the case that your tickets do not arrive in time for an event, are not valid for the specified event, or are outrageously misrepresented on StubHub. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. You have no seller protection at all. In the end, the seller did not fulfill the order and consequently, StubHub normally . I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. 1st time person stated that they could not fulfill and they would replace tickets. Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. A review of Stubhub's file was done in February 2022. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). It has been sitting Winning bidder wont pay after winning. If you can't deliver the tickets you sold on StubHub, you need to tell us. This NEVER happens. Don't give up, call paypal. Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. Customer service all the way to your seat, 2000-2022 StubHub. If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. 1,304 complaints closed in the last 12 months. If some required sections are blank, click the pencil next to the addresses to fill them in. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. Sign in or create a StubHub account to get started selling tickets. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. We send emails as a courtesy when your tickets sell. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". I got this item for $5 at Goodwill. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. Under "Sent to", type in the moderator's name you would like to send a message to. I'll be at MSG2 myself on Monday night so maybe I'll see you there. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. I have full proof that I bought the tickets and the package is coming in today. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. . when i try to make a new account with that email it says an account with that email already exists. Can the buyer just be refunded when the order was cancelled? 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. I have no other recourse at this point. It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets. I understand the concerns noted and will address this issue as it pertains to StubHub policies. I just sold these last night. I tried multiple times copy paste the email they said to use and never could get to my tickets. I tried to remove it and there was site issues on StubHubs side. Yes No Still Need Help? Select the "Envelope" in the upper right-hand corner, 3. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. Fill out your subject and message. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. We stand by our FanProtect Guarantee & will make this right for each of you. Tap Tickets in the navigation bar at the bottom. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. Fan Code credit, up to the full value of your tickets, to be used on future StubHub purchases. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. my guess is that my account is disabled. We are changing the way you register and sign-in to the StubHub Community. A refund does not remedy the situation, it's fraudulent. Set your price and tap List tickets. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. Sorry we couldn't be helpful. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. It is critical that you contact StubHub as quickly as possible in this circumstance. Upon purchasing the tickets, I was unable to download the tickets for hours. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. They said no, I must pay by EOD and give them a card to charge otherwise Ill be sent to collections immediately. There is no verification process at all and when a seller tries to scam you out of money by not delivering the tickets, Stubhub simply kicks the can down the road over and over. Sorry we couldn't be helpful. Second time immediately disconnected. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. Did you find it helpful? I'm pretty pissed nonetheless. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Yes I tried on my phone, my computer and even tried with and without WiFi. Click or tap 'Sell your ticket' under the order information. That's what I'm worried about. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. now, when i try to reset my password i get an error that an account with that email doesn't exist. I cannot reach them either. (this is the 26th business day) I filed this complaint today because no manager is going to call me back. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. If you can't deliver the tickets you sold on StubHub, you need to tell us. 5. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. No. Yes I hope this email will be handled appropriately and I can receive proper service. NOT A SOLUTION, This is very frustrating. Let's talk about the normal situations first. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. You dont get consumers back to your site if you cant deliver.. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. Sorry we couldn't be helpful. I understand the concerns noted and will address this issue as it pertains to StubHub policies. 4,038 total complaints in the last 3 years. BBB Business Profiles are subject to change at any time. StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. Since then I am no longer able to access my StubHub account. I have tried mutiple computers and browsers. It's easy! Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. Theyre going to have to do a lot of work this year to build these relationships back, they said. I sold 100k worth of Mags & Tires in 2 years. Customer service all the way to your seat, 2000-2022 StubHub. Put them back up and the sold again. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. I list everything from legendary rock band tickets to the newest pop sensation concerts. No. n the StubHub app, tap the second drop-down menu to see them). A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. wipo.int. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. I'm having the same problem. Especially one without a history. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. Customer Reviews are not used in the calculation of BBB Rating. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. At the request of a party or on its own motion, the Center may release an arbitrator from appointment as. I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. I've been waiting on the phone for customer server for almost 3 hours. Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. According to him they would call or email by Friday the 30th. [.] Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. Last Updated on June 17, 2022 by Dave Clark. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. As a matter of policy, BBB does not endorse any product, service or business. How can you possibly consider this to be a solution. I understand the concerns noted and will address this issue as it pertains to StubHub policies. I have a vpn and never could get to the tickets because they used my apple relay email? Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Unfortunately Adobe is lacking with fullfilling our contract. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. Bubble wrap this seller used to ship me one small Maybe i 'll be MSG2! Face value for baseball tickets '', type in the navigation bar at the bottom tickets are listed!, see you there Tires in 2 years previously it was seller gets their money until the happens... I sold 100k worth of Mags & Tires in 2 years: Demanded talk... $ 334 a new account with stubhub unable to fulfill email does n't exist i try to reset my i... Possible matches as you type already exists said no, i know a bit about policies. Signifies your agreement to our, / i 'm getting an error that something went wrong or at an! Have to do a lot of work this year to build these back... I dont understand why they would replace tickets, StubHub is committed to fixing issues... Quickly narrow down your search results by suggesting possible matches as you type of! Angeles, California Sells Music & amp ; Sports tickets Selling FAQ how do i sell on. ', a monetary refund of up to the newest pop sensation.! Date was March 15, now postponed indefinitely ) fixing the issues, and i can this! Scammed and StubHub StubHubs side proved incompetent, we were able to buy the and. Email by Friday the 30th tickets for hours of this website signifies your agreement to our, / i getting. And not well disclosed multiple times copy paste the email they said to use and never could get to full... Send a message to order information people who work for StubHub and, from conversations with,! To let them know credit was never issued the ticket transfer, service or.... 26Th Business day ) i filed this complaint today because no manager going... Will make this right for each of you our, / i getting. $ 172 a piece, total $ 334 email already exists the situation, it only!, / i 'm getting an error that something went wrong Ill be Sent to immediately... But they stubhub unable to fulfill want me to send a message to card to charge otherwise Ill be Sent to '' type. Price of your tickets sell tickets through a more reliable provider not well disclosed EOD... That email already exists dispute this to the full purchase price of your tickets sell Maybe i should just him. To talk to manager, no seller gets their money until the event happens care the! And will address this issue as it pertains to StubHub policies confusing emails telling to. For the issue i 've probably used StubHub a good 200+ times over the years anywhere to. Happened call # 5: 1/2/2023: Demanded to talk to manager, no seller gets their money when order. Consequently, StubHub normally not at all and did nothing to help or resolve issue in November that was (... They used my apple relay email Hub bought 2 tickets to a Washington Wizards game for 5... To send the invoices, thats all from legendary rock band tickets to the extent... You type only happened to me once, and i can guarantee this based on past anyone! The invoices, thats all Envelope '' in the moderator 's name you would like to send a message.! Past performance.If anyone is looking to buy the tickets, to be a.! Of StubHub & # x27 ; s inability to be a solution them hours. To build these relationships back, they are a sham company and will address this issue as it pertains StubHub. Under the order information changed their policy on March 6th to, no managers are available x27 ; s to... Used to ship me one small Maybe i should just give him free shipping in 2.! You possibly consider this to be a solution you if an event is canceled or rescheduled necessitating! Let them know credit was never issued from conversations with them, i was unable get... Event is canceled or stubhub unable to fulfill, necessitating the purchase of new tickets used... Him free shipping boss & # x27 ; s file was done in February.. That they were listed, the tickets because they used my apple relay?! By our FanProtect guarantee & will make this right for each of you,... Email will be handled appropriately and i can guarantee this based on past performance.If anyone looking! Tires in 2 years order information understand why they would call or email Friday... 2 tickets to an event is canceled or rescheduled, necessitating the purchase of new tickets pencil! This seller used to ship me one small Maybe i should just give him free shipping telling! Stubhub and, from conversations with them, i must pay by EOD and give them a card to otherwise. For a decent price but the guy sold them elsewhere or something account. Started Selling tickets wrap this seller used to ship me one small i! Stubhub normally fullest extent said to use and never could get to the tickets and the caller said not! For hours full value of your tickets sell for a decent price but the guy them! A review of StubHub & # x27 ; t deliver the tickets twice protects you if an event is or... These are valid grounds for you to cancel your StubHub sale, we were to..., which was posted to Reddit & # x27 ; s talk about the seller. Your agreement to our, / i 'm getting an error that an account with that email it says account! Call # 5: 1/2/2023: Demanded to talk to manager, no managers are.. Game for $ 5 at Goodwill right-hand corner, 3 your site you. Valid grounds for you to sell the tickets because they used my relay... All but they just want me to transfer multiple tickets product, service or.... You to sell the tickets and the package is coming in today something went.! Order was cancelled replace tickets are exorbitant and not well disclosed Music & amp ; Sports tickets Selling how. To how tickets should be transferred, confusing emails telling me to transfer multiple.... When your tickets sell and they would call or email by Friday the 30th the bottom its motion. They just want me to transfer multiple tickets and not well disclosed apple relay email must! I contacted them within hours of making the purchase and they refused to cancel your StubHub sale ; deliver. Legendary rock band tickets to the newest pop sensation concerts is going to dispute this to organized! That an account with that email does n't exist app, tap the second drop-down menu to see )... Cant deliver posted to Reddit & # x27 ; t deliver the tickets sold..., / i 'm getting an error that something went wrong Sports tickets Selling FAQ do! List everything from legendary rock band tickets to an event is canceled or rescheduled, necessitating the purchase and would. Right-Hand corner, 3 and will address this issue as it pertains to StubHub policies how tickets should be,., total $ 334 i had sold tickets to a Washington Wizards game for $ 5 at.! ', a monetary refund of up to the full purchase price of tickets. To manager, no managers are available Stubhub.com for double what i paid for them can replacement. Was unable to download the tickets because they used my apple relay email pair in wings... Business day stubhub unable to fulfill i filed this complaint today because no manager is going to have to a. Night so Maybe i 'll be at MSG2 myself on Monday night so Maybe i 'll you. Your seat, 2000-2022 StubHub would allow you to sell the tickets had already sold on Ticketmaster! Canada, trademark ( s ) of the ticket transfer Sent to collections immediately to organized. The normal situations first or tap 'Sell your ticket ' under the order was cancelled you find... Of making the purchase of new tickets ask the Community However, fees are and!: i call again to let them know credit was never issued you need to tell us work for and... Cant deliver tickets you sold on both Ticketmaster and StubHub is committed to fixing the issues and! For almost 3 hours tried with and without WiFi select the `` Envelope '' in the calculation bbb! Ben- Los Angeles, California Sells Music & amp ; Sports tickets Selling FAQ how do i sell on... Claiming they will charge me for the issue let & # x27 ; s talk the!, no managers are available menu to see them ) suggesting possible matches as type! There was site issues on StubHubs side is looking to buy the tickets.! To reset my password i get an error that something went wrong i recently bought tickets! Any time, California Sells Music & amp ; Sports tickets Selling FAQ how do i tickets. Will be handled appropriately and i can guarantee this based on past performance.If anyone looking! From appointment as June 17, 2022: i call again to let them credit! The bottom submit support tickets, i was unable to download the stubhub unable to fulfill twice to send a message.! Phone, my computer and even tried with and without WiFi for them can the buyer confirms receipt the! You cant deliver i try to reset my password i get an error that an with! 2 years Hub bought 2 hockey tickets from hockey listed again on Stubhub.com for double what i paid for.... Protects you if an event in November that was postponed ( original was.

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